Following my letter to Sainsburys highlighting my disappointment over the lack of Alphabites, a nice chap called Carl wrote back to me. The letter read:
Dear Rachel
Thank you for contacting us. I am sorry that you are unable to buy Be Alphabites at your local Colchester Avenue store. I can understand how disappointed you must be.
I am sorry to say that this product is no longer ranged at our stores. I appreciate how annoying it is when one or more of your favourite products is withdrawn. We never take such decisions lightly, because we know some customers will be disappointed.
Sometimes we have no choice other than to discontinue items if they are not selling very well over a period of time. We use this opportunity to introduce new lines and extend ranges that are more popular with our customers. I would like to reassure you that our buyers do liaise with our store managers. This helps them to understand what our customers are buying and ensure our stock reflects local needs.
I have passed your comments onto our buyers here at our store support centre. They will take them into consideration at the next range review meeting should enough customers request this product. They will be aware of any requests made by your local store.
Thank you once again for taking the time to contact us. I hope this product will be available in the future
Kind regards
Carl Stokes
Customer Manager
Thursday, 12 June 2008
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2 comments:
Corporate snakes!!!
Get onto Birdseye and tell them to advertise them again.
corporate snakes in crispy batter? you might be onto something! this could be the biggest thing since sliced capitalism! dont forget it was MY idea!
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